Seats, hosts, and teams

Every plan caps how many seats, hosts, and teams your account can have. This page is the day-to-day reference for adding, removing, and re-assigning each one.

Seats

A seat is one human user with their own login. Manage seats under Settings > Users in the portal.

To add a seat:

1. Open Settings > Users.
2. Click Invite user.
3. Enter their email.
4. Click Send invite.

They get an email with a sign-up link. Once they sign in, they consume one seat as a member by default. Promote them to admin from their detail panel after they’ve joined.

To remove a seat: open Settings > Users, click the user, then Remove. They lose access immediately.

Free, Lite, and Pro include one seat with no seat add-ons. Extra seats are available on Team and Enterprise. Upgrade the plan or adjust purchased capacity before inviting more people than your allowance permits.

Hosts

A host is a machine registered to your account. Manage host entries under Settings > Hosts in the portal.

A new desktop starts with browser sign-in. It can then claim an eligible pending desktop host, or create a host when the signed-in user is an owner or admin with capacity.

Owners and admins can also prepare host entries in the portal. Free and Lite use Set up your included host and the Home checklist for the included desktop. Pro, Team, and Enterprise expose Create Host under Settings > Hosts. A member can claim an entry assigned to that member; an owner or admin can additionally claim an eligible entry to which they have full access.

Pending entries count against host capacity when created. Creating another host is blocked at the limit, but claiming an eligible existing entry uses its already occupied slot.

Free and Lite include one Desktop host with no host add-ons. Pro includes three hosts and supports host add-ons up to ten hosts. Revoke an unused host, upgrade, or buy an extra host slot on a plan that supports it. New CLI-daemon hosts require Pro or higher.

The portal lets authorized users review pending and registered hosts and revoke unneeded hosts. Revocation disconnects the host and frees its slot without deleting that machine’s local data. Registering it again requires a valid new registration.

On the desktop, Manage billing opens the portal’s billing page when the create option is replaced by Host limit reached. After capacity or assignments change, click Refresh hosts.

See Hosts and activation keys for the account-first and alternative key flows.

Teams

An account team groups the people on your account to organize access. Account-team limits are one on Free, Lite, and Pro, five on Team, and fifty on Enterprise.

To have assistants work together, add them to a channel.

When you’re over a limit

Existing resources keep working when you’re over a limit (this is soft enforcement). What’s blocked is creating new ones.

For example: you upgraded to Team for the 10-team cap, ran 5 teams for a quarter, then downgraded to Pro (3 teams). All 5 teams keep running. You can’t create a 6th. To get back to creating teams, archive a couple or upgrade again.

Who can do what

• Admin — can change plans, add and remove seats, revoke hosts, create teams, and edit organization-wide settings (including governance and SSO).
• Member — can use the product and create their own assistants within the account’s caps. Can claim an eligible pending desktop host assigned to them, but cannot create hosts, change plans, manage seats, or revoke other people’s hosts.

Roles are set per user under Settings > Users.

Related topics

• Plans for what each tier includes.
• Billing for the charging side.
• SSO overview for connecting your identity provider and provisioning users.