Billing

Billing lives in the web portal under Settings > Billing. Glueprint uses Stripe under the hood; payment details and invoices are managed in the Stripe customer portal that we link to from the same page.

What’s billed

Your subscription can include these line items:

• Base plan — the monthly Lite, Pro, Team, or Enterprise fee.
• Extra hosts — supported on Pro, Team, and Enterprise, charged above the included host count.
• Extra seats — supported on Team and Enterprise, charged above the included seat count.

Lite is a flat single-host plan with no add-on line items.

Free plans aren’t charged.

How proration works

Paid plan changes apply immediately. Stripe calculates applicable prorations when the base plan or supported host and seat quantities change. Cancellation is separate and takes effect at the end of the current billing period.

Payment methods

Open Settings > Billing, click Manage payment method. The Stripe customer portal opens in a new tab. From there:

• Update your card.
• Set up a different default payment method.
• Add a bank transfer (where available).

We never see your card number. Stripe handles all card data directly.

Invoices

Open Settings > Billing, scroll to Invoices. Every charge has a downloadable PDF. Invoices are also emailed to the billing contact on the account.

If you need a different billing email or to add an accounting CC, set them in the Stripe customer portal.

Tax

Sales tax and VAT are added where required. We use Stripe’s automatic tax engine; the calculated tax shows on the checkout page before you confirm.

If your organization is tax-exempt or needs a different tax setup, contact support.

Cancellation

Cancel from Settings > Billing > Manage subscription. Cancellation takes effect at the end of the current cycle. Until then, the account behaves normally.

After cancellation:

• Your data isn’t deleted.
• Existing hosts and assistants keep working.
• Full cloud relay access ends at the cycle boundary. The account returns to Free, with remote host and session status, actionable decision alerts, and account settings still available. Free does not include transcripts, streaming output, general session control, git, files, terminals, or port forwarding.
• You can resubscribe any time; the existing state is still there.

Failed payments

If a renewal payment fails, Stripe retries automatically over a few days. We email the billing contact each time. After several failures, the subscription is paused and the account drops to Free until you fix the payment.

Refunds

Refunds are case-by-case. Contact support if you need one.

Related topics

• Plans for what each tier includes.
• Seats, hosts, and teams for managing capacity.
• Partner program for earning commission on referrals.