FAQ
Quick answers to common questions about Glueprint.
- Desktop
- Web Portal
- Mobile
- CLI Daemon
General
Does Glueprint ship its own AI model?
No. Glueprint runs coding agents you install yourself: Claude Code, Codex, or Gemini CLI. Each agent reads its own API credentials and bills its own usage.
Do I need an internet connection?
For local use on one machine: no. The desktop app works offline. Sessions, assistants, memory, git, the editor, and terminals all run without an internet connection.
For multi-machine sync, portal access, mobile, or anything that goes through the cloud relay: yes.
How is Glueprint different from running Claude Code directly?
Glueprint adds persistent assistants, memory, scheduled routines, multi-host coordination, teams, governance, mobile and portal surfaces, and an integrated workspace with editor, git, terminal, and tasks. You can think of it as a multi-agent IDE built on top of the coding agents you already use.
Can I use my own AI model?
We support Claude Code, Codex, and Gemini CLI. If you have a third-party agent that follows a similar protocol, file a feature request and we’ll consider it.
Plans and billing
What’s the difference between a host and a seat?
A host is one machine. A seat is one human user. You pay for them separately. See Plans and Seats, hosts, and teams.
What happens to my data if I cancel?
It stays on disk on each host. Cloud relay disconnects at the end of the cycle. If you re-subscribe later, everything’s still there.
Can I get a refund?
Case by case. Contact support.
Privacy and security
Does Glueprint read my code?
The desktop app runs on your machine and the agents read your code from your filesystem — that’s how coding agents work. Beyond that, no Glueprint employee reads your code.
What does the cloud relay see?
Routing metadata: which host is talking to which surface, sequence numbers, sizes, timestamps. Not content: every transcript, chat, and tool call is encrypted with keys we never have. See Cloud Relay & Encryption.
Can I use Glueprint without the relay?
Yes, on the Free plan. You’ll lose portal and mobile.
Do you sell my data?
No. We don’t sell, share, or monetize your data.
Multi-machine
Can I use the same activation key on two machines?
No. Each key activates one host. Generate one key per machine.
My laptop and desktop are both running Glueprint — do they see each other?
Yes, through the portal, if you’re on Pro or higher. Both show up as hosts; switch between them in any surface.
Sessions started on one machine stay on that machine; they don’t migrate. But you can see them all from anywhere.
Can an assistant on machine A talk to an assistant on machine B?
Yes, through assistant teams. See Assistant Teams. Cross-host teams are first-class on Pro and up.
Assistants
How is an assistant different from a session?
A session is one running conversation. An assistant is a persistent teammate that has memory, a chat channel, tasks, routines, and many sessions over time. See AI Assistants.
Can I share an assistant with my coworker?
If you both have access to the same host (via your account’s user list), you both see the assistant. Mobile and portal surfaces, the assistant’s chat, and the assistant’s tasks are shared. See Seats, hosts, and teams.
How much memory does an assistant store?
Soft cap: 40 KB for long-term entries (you’ll see a warning). Hard cap: 150 KB. Reference files and journal don’t count toward the cap. See Memory.
Troubleshooting
The app froze. What do I do?
Force-quit and relaunch. Sessions are persistent on disk; you won’t lose state.
How do I report a bug?
Open Settings > Send feedback in any surface, or email support if you’re on a paid plan.
I lost my password and don’t have recovery codes.
Contact support. We can verify your identity and reset the password, but content encrypted under the old password isn’t recoverable. Set up recovery codes when you can; see Recovery codes.